Sales Support Intermediate
Location
Amersfoort.
Job Description
Support the EMEA region Sales/Account Managers in the execution of the sales process and Coordination of the contact with the customers to address exceptional issues and non-order related requests (post-order process).
- Act as business line focal point across functions on customer related issues regarding the post-order process.
- Function as authorized requestor for prices, SAP contracts and customer master data changes. I believe that is in the generic role profile.
- Onboard Customers to MyNouryon facilitating electronic orders and self-service document retrieval.
- Monitor inbound Customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the response.
- Monitor and coordinate Customer complaint investigations and support Account. Managers in reviewing and closing complaints and providing a response to the Customer.
- Initiate Creation/Change of Customer master data (if applicable) and set up New Customers. (SAP).
- Credit Control-Monitoring assistance with overdue invoices and define actions in cooperation with the credit control department.
- Follow up opportunities that warrant a visit for the Account Managers.
- Support, preparation of documentation and archiving during the contracting process, including offers & tenders.
- Coordinate with OBAM/Account Managers to sell off-spec product.
- Inserting Sample order requests in CRM system and forward the sample order form to Customer Service for insertion in SAP.
- (Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process.
- On-boarding New Account managers.
- Organize Invitation letters foreign visitors for the Embassy.
- Insert Ariba purchasing orders and follow up in SAP VIM Accounting system.
- Filtrated eSDS (right application to customers).
- Filing SharePoint on Segment level.
- Coordinate requests from the general inquiry mailbox and forward to Account Manager.
Job Requirements
- High school, Excellent written and verbal English communication skills.
- More than 3 years of experience in a Service-oriented position Experience of being a Customer Service Representative.
- Experience of working in CRM tools.
- Experience SAP.
- Strong communicator.
- Following through on commitments.
- Relationship builder.
- Able to multitask and prioritize.
- Good problem solver.
- Service Driven.
- Self- confidence.
- Prioritization skills and follow up.
- Pro-active.
- Self-starting.
- Sense of urgency.
- Accuracy.
Hours a week
32 hours.
Locatie
Amersfoort
Contactpersoon
Jacques Koekkoek