Sales Support Intermediate

Amersfoort.

Support the EMEA region Sales/Account Managers in the execution of the sales process and Coordination of the contact with the customers to address exceptional issues and non-order related requests (post-order process).

• Act as business line focal point across functions on customer related issues regarding the post-order process.
• Function as authorized requestor for prices, SAP contracts and customer master data changes. I believe that is in the generic role profile.
• Onboard Customers to MyNouryon facilitating electronic orders and self-service document retrieval.
• Monitor inbound Customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the response.
• Monitor and coordinate Customer complaint investigations and support Account. Managers in reviewing and closing complaints and providing a response to the Customer.
• Initiate Creation/Change of Customer master data (if applicable) and set up New Customers. (SAP).
• Credit Control-Monitoring assistance with overdue invoices and define actions in cooperation with the credit control department.
• Follow up opportunities that warrant a visit for the Account Managers.
• Support, preparation of documentation and archiving during the contracting process, including offers & tenders.
• Coordinate with OBAM/Account Managers to sell off-spec product.
• Inserting Sample order requests in CRM system and forward the sample order form to Customer Service for insertion in SAP.
• (Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process.
• On-boarding New Account managers.
• Organize Invitation letters foreign visitors for the Embassy.
• Insert Ariba purchasing orders and follow up in SAP VIM Accounting system.
• Filtrated eSDS (right application to customers).
• Filing SharePoint on Segment level.
• Coordinate requests from the general inquiry mailbox and forward to Account Manager.

• High school, Excellent written and verbal English communication skills.
• More than 3 years of experience in a Service-oriented position Experience of being a Customer Service Representative.
• Experience of working in CRM tools.
• Experience SAP.
• Strong communicator.
• Following through on commitments.
• Relationship builder.
• Able to multitask and prioritize.
• Good problem solver.
• Service Driven.
• Self- confidence.
• Prioritization skills and follow up.
• Pro-active.
• Self-starting.
• Sense of urgency.
• Accuracy.

32 hours.