Sales Support Intermediate



Job Description

Support the EMEA region Sales/Account Managers in the execution of the sales process and Coordination of the contact with the customers to address exceptional issues and non-order related requests (post-order process).

  • Act as business line focal point across functions on customer related issues regarding the post-order process.
  • Function as authorized requestor for prices, SAP contracts and customer master data changes. I believe that is in the generic role profile.
  • Onboard Customers to MyNouryon facilitating electronic orders and self-service document retrieval.
  • Monitor inbound Customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the response.
  • Monitor and coordinate Customer complaint investigations and support Account. Managers in reviewing and closing complaints and providing a response to the Customer.
  • Initiate Creation/Change of Customer master data (if applicable) and set up New Customers. (SAP).
  • Credit Control-Monitoring assistance with overdue invoices and define actions in cooperation with the credit control department.
  • Follow up opportunities that warrant a visit for the Account Managers.
  • Support, preparation of documentation and archiving during the contracting process, including offers & tenders.
  • Coordinate with OBAM/Account Managers to sell off-spec product.
  • Inserting Sample order requests in CRM system and forward the sample order form to Customer Service for insertion in SAP.
  • (Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process.
  • On-boarding New Account managers.
  • Organize Invitation letters foreign visitors for the Embassy.
  • Insert Ariba purchasing orders and follow up in SAP VIM Accounting system.
  • Filtrated eSDS (right application to customers).
  • Filing SharePoint on Segment level.
  • Coordinate requests from the general inquiry mailbox and forward to Account Manager.

Job Requirements

  • High school, Excellent written and verbal English communication skills.
  • More than 3 years of experience in a Service-oriented position Experience of being a Customer Service Representative.
  • Experience of working in CRM tools.
  • Experience SAP.
  • Strong communicator.
  • Following through on commitments.
  • Relationship builder.
  • Able to multitask and prioritize.
  • Good problem solver.
  • Service Driven.
  • Self- confidence.
  • Prioritization skills and follow up.
  • Pro-active.
  • Self-starting.
  • Sense of urgency.
  • Accuracy.

Hours a week

32 hours.




Jacques Koekkoek

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