Senior Credit and Collection Analyst

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Key objectives:
• Taking independent decisions, in line with authorization level (set credit limits< € 250 K), in the areas of setting credit limits and releasing orders.
• Following up on the daily credit control operations.
• Executing various cash collection activities.
• Providing various credit reporting, both to internal as external customers.
• Communicating with internal and external customers as advised by Business Units.
• Acting as back up for daily operations when the Regional Credit Control Manager is not available.
• Coaching of Credit Analysts / Trainees.
• Assisting Regional Credit Control manager to evaluate customers applied by credit analyst based on related credit framework.

Responsibilities:
• Act as a focal point for CC team calls & provide financial information on customers.
• Assisting Regional Credit Control Manager to evaluate customers applied by credit analyst based on related credit control framework and making decisions by authorized level.
• Assist the Regional Credit Control Manager with the follow up of credit insurance issues and provide strong and timely support.
• Assist the Regional Credit Control Manager with the follow up on customer legal collection issues.
• Act as back up to the Regional Credit Control Manager on daily operational activities.
• Assist the Regional Credit Control manager on developing policies and procedures to improve operational efficiency.
• Create, change, and maintain customer data in FSCM on a daily basis.
• Take independent decisions in line with authorization level in the areas of setting credit limits (< € 250 k) and releasing orders.
• Daily review and release blocked sales orders, if necessary after obtaining BU approval, and advise BU’s of outcome.
• Communicate with internal and external customers to ensure timely collection of invoice payments.
• Review overdues and initiate effective solutions together with internal customers.
• Ensure timely and correct routing of customer information / requests which require further investigation to the appropriate internal business partners.
• Provide reports to Business Management on customer portfolio.
• Document collection issues, actions taken and customer feedback and upload updates into FSCM.
• Prepare AR statements & dunning letters.
• Ad-hoc credit control activities.

• Bachelor / University graduate or equivalent work experience preferred.
• At least 3-7 years credit function experience, preferably with multinational companies / AkzoNobel.
• An enthusiastic and motivated team player also able to work independently.
• Solutions oriented self-starter with professional and proactive service attitude.
• Strong multi-tasker with the ability to follow through and with attention to detail.
• Good organizational skills, able to set priorities using time effectively to accomplish tasks.
• Professional and proactive service attitude, flexible and able to work under pressure.
• Good communication and people skills.
• Fluent in both English and local language.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Power Point) and SAP a plus.
• Strong work ethic and commitment to business principles.
• Willingness to travel if applicable.